Find answers to the questions we have frequently to answer.

Questions about saunas in our FAQ

All about FAQ ✓ All frequently asked questions and our answers ✓ TOP Service ✓ Your Saunaexperte ➤ Find out now!

There are several ways to find the item you are looking for. The easiest way is to select the corresponding category and then the sub-category. However, you can also use the search field in the upper third of our shop to search for articles. Here you can enter the search term or the item number.

If the parcel service driver does not meet you, you will be informed of the next delivery date with a notification card in your letterbox or the goods will be delivered directly to your immediate neighbour. You will also receive a notification card in your letterbox. If several delivery attempts fail, you can collect the goods yourself from the nearby parcel shop.
You have the possibility to subscribe to our newsletter. This way you will receive information about news and our offers at irregular intervals. You can unsubscribe from our newsletter at any time.

You will be informed of the bank details when you receive your order confirmation.

As good as not at all. We have a large stock and can therefore (except for a very few items) ship your order on the same day. Please refer to the item description for delivery times. This is updated regularly.
In rare cases, when not all items are in stock, you will receive a partial delivery. Of course, you will not incur any additional shipping costs as a result.

You can register with us to order, but you do not have to do so; orders as a "guest" are also possible. However, you have advantages when you register in our shop. For example, you can view your old orders, etc.

If you clicked on the notification field during the order process, you will receive an email from us with the consignment number and can thus conveniently track the route of the goods online. However, this is only possible for parcel shipments.

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