About us

How the company Saunaexperte came into being

For the development of the company Saunaexperte , the owner Andreas Mansfeld's own enthusiasm for everything to do with wellness, spa and relaxation, even in a very private environment, was decisive. So the cooperation with a franchise company almost automatically led to the idea of running his own online shop for sauna accessories. The idea and our own commitment quickly developed into what is today a well-functioning online shop, which has long since been dedicated to more than just selling the correspondingly high-quality and functional products. Since 2006, we have established ourselves as a reliable supplier of saunas and their accessories.

Our philosophy: Focus on the customer

In today's business world, there are many companies offering a wide range of products and services. However, what sets us apart from many others is our deeply rooted philosophy of always putting the customer at the centre of our efforts. The well-being and satisfaction of our customers are not only our top priority, they are at the core of what we do. We firmly believe that it is not enough to just offer high quality products. It is equally important to offer our customers comprehensive, professional and individual advice. Because we want our customers to feel that they are not just perceived as consumers, but as valued partners. This customer-oriented philosophy inspires us every day and motivates us to continuously go above and beyond to provide the best possible service.

Our expertise: More than just sales

When people think of sales, they often think of simple transactions or exchanging goods for money. But for us at Saunaexperte , sales is much more. It's about building relationships, understanding our clients' needs and striving to excel in every aspect. Our strength lies in the professionalism and expertise of our team, which is under the capable leadership of Andreas Mansfeld. With his vision and passion, he has created an environment where constant learning and improvement is the order of the day. To ensure that we are always up to date in the sauna industry, we regularly invest in further training. This allows us to always integrate current trends, technologies and best practices into our offering and ensure that our customers receive only the best from us.

Quality is our priority

We place an extremely high value on the consistently high quality of our products. For this reason alone, we enjoy the trust of our customers, which we strive to earn every day. Away from the dubious cheap offers of many Chinese suppliers, we focus entirely on quality, which for us begins with correct and professionally impeccable advice. Only selected products find their way into our shops and ultimately to our customers. And if something should go wrong with your order, you can contact us without any complications and look forward to competent help. In this way, we see our offer not only as in the interest of sales, but as a genuine service to our customers.

Service that is fun and convincing

We attach great importance to service and customer care. For us, service means more than just fast delivery and expert advice. Whenever you have questions about our products, installation, assembly and application, we are always ready to help. In doing so, we do not limit ourselves to technical data sheets and documentation, but are also happy to share the experience we have gained over many years of business. Our top priority is customer satisfaction, which we like to call the measure of all things. And so it is not surprising that many private and commercial customers buy from us again and again. We don't just sell products, but service and performance to the customer that is worth its good money every time.

Our business hours:

In our online shops you can of course search, compare and buy at any time. Around the clock, every day of the week, all year round. If you would like to contact us personally or visit us directly, please note our opening hours: Monday to Friday 08:00 to 18:00 Saturdays 08:00 to 18:00 We are also available on regional holidays. If you send us your questions and suggestions in writing or by e-mail, you can often count on a quick and competent response even outside business hours.

Any questions about us or our range of products? Do you want to place an order quickly? Then simply call us at 0621 / 43 02 54 14 and we will solve your problem together.

Pay at Saunaexperte

In our online store we provide you with a wide range of payment methods so that you can conveniently complete your orders.

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